Terms of Service

Last updated: 12 May 2026

1. About these terms

These Terms of Service (Terms) govern your use of the HR Automate website at hrautomate.au (Website) and any subscription, template, document or service we provide through it (collectively, the Services).

The Services are provided by HR Automate Pty Ltd ACN 696 561 298 (HR Automate, we, us, our) of Perth, Western Australia.

By creating an account, purchasing a subscription, or accessing any part of the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

2. Eligibility

To use the Services you must:

• Be at least 18 years of age;
• Have the legal authority to enter into a binding contract; and
• If using the Services on behalf of a business or organisation, have authority to bind that entity to these Terms.

3. Accounts and security

When you register, you must provide accurate, current and complete information. You are responsible for:

• Keeping your username and password secure and confidential;
• All activity that occurs under your account;
• Notifying us promptly of any unauthorised use or suspected breach of your account.

We may suspend or terminate your account if we reasonably believe you have breached these Terms.

4. Subscriptions, payment and renewal

Access to the Services is provided on a subscription basis. Subscriptions are offered on either a monthly or yearly billing cycle, at the price displayed on the Website at the time you subscribe.

By subscribing, you authorise us (or our payment processor) to charge the applicable fees on a recurring basis until the subscription is cancelled in accordance with clause 5.

Fees:

• Fees are payable in Australian dollars (AUD) and are GST-inclusive.
• Monthly memberships are billed at the start of each monthly billing cycle.
• Yearly memberships are billed in advance for a full 12-month term as a single upfront payment. Yearly pricing reflects a discount equivalent to two months free compared with the monthly rate.
• Auto-renewal: subscriptions automatically renew at the end of each billing period (monthly or yearly) unless cancelled before the renewal date.
• Failed payments: if a scheduled payment fails, we will attempt to re-process the payment. If the payment remains unsuccessful, your access to the Services may be suspended until the outstanding amount is paid.

5. Cancellation and refunds

These provisions are important — please read them carefully before subscribing.

5.1 No lock-in contracts

You may cancel your subscription at any time through your member dashboard or by emailing info@hrautomate.au. There is no minimum-term commitment beyond the billing period you have paid for.

5.2 Cancellation takes effect at the end of the paid period

5.3 Monthly memberships

If you cancel a monthly membership:

• Your access to the Services continues until the end of the current monthly billing cycle for which you have paid;
• No further monthly charges will apply after the current monthly cycle ends;
• No partial refund or credit is provided for the current monthly cycle, regardless of when within the cycle you cancel.

5.4 Yearly memberships — paid upfront, no early refund

Yearly memberships are paid as a single upfront payment for a full 12-month term in exchange for a discounted rate (equivalent to two months free compared with the monthly rate). By selecting a yearly membership, you accept that you are committing to the full 12-month term in exchange for that discount.

This applies regardless of:

• Whether you have used the Services during the term;
• Changes in your business circumstances;
• Whether you have downloaded any specific templates.

Nothing in this clause excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded (see clause 10).

5.5 Changes to membership tier

You may upgrade or downgrade your membership tier at any time:

• Upgrades take effect immediately. The difference between your current tier price and the new tier price is pro-rated for the remainder of the current billing period.
• Downgrades take effect at the end of the current billing period. You will continue to have access to your current tier until then, and no refund or credit is paid for the difference.

5.6 Refunds in exceptional circumstances

While yearly memberships are non-refundable for unused months as a general rule, we may at our absolute discretion consider a refund or credit in genuinely exceptional circumstances (for example, where HR Automate ceases trading and is unable to provide the Service). Any decision to grant a discretionary refund does not waive our right to apply this clause to other cancellations and is not a precedent for any other member or situation.

5.7 Account closure following cancellation

When your paid access period ends following cancellation:

• Your ability to access the member dashboard, generate new documents or use the Services will be removed;
• Templates that you have already lawfully downloaded prior to the end of your paid period may continue to be used internally within your business in accordance with clause 7, subject to the licence terms;
• Your member account information will be retained in accordance with our Privacy Policy.

6. Subscription tiers and support

The Services are offered in three tiers. The current tiers and their inclusions are summarised below. Pricing and inclusions are also displayed on the Website and may be updated from time to time.

Tier 1 — HR Essentials (Library Access)

Member access to all documents in the library, with regular template updates and weekly Fair Work updates. No personalised email support is included in this tier.

Tier 2 — HR Support (Library Access plus Template Support)

Includes everything in Tier 1, plus email support on the documents, namely:

• Guidance on which template to use in a given situation;
• Guidance on minor edits and customisation;
• Low-level guidance and advice on the application of a template.

Tier 3 — HR Advisory (Library Access plus General HR/IR Advice)

Includes everything in Tier 2, plus general HR and Industrial Relations advice that can be answered via email.

Matters outside included support

More complex matters — including (without limitation) drafting bespoke documents, providing written formal advice, attendance at meetings, dispute representation, multi-issue matters, or any matter that in our reasonable judgement requires more than a brief response — are referred for fee-for-service consulting and will be quoted separately. We will let you know if a matter falls outside your tier and provide a quote before proceeding.

Response time

For Tier 2 and Tier 3, we aim to respond to email enquiries within 2 business days. This is a target response time, not a guarantee, and does not constitute an enforceable service level commitment. Business days are Monday to Friday, excluding Western Australian public holidays.

7. Licence to use templates and content

Subject to your compliance with these Terms and payment of all applicable fees, HR Automate grants you a limited, non-exclusive, non-transferable, revocable licence to:

• Access the Services for the duration of your active subscription;
• Download templates, forms, policies and other documents made available to your subscription tier (Templates);
• Use, modify and apply Templates internally within your own business or organisation.

You must NOT:

• Resell, redistribute, sublicense, share, publish or otherwise make Templates available to any third party outside your own business;
• Use Templates to provide HR consulting, legal or advisory services to third parties;
• Remove or obscure any copyright, trademark or proprietary notices on Templates;
• Use the Services in a manner that is unlawful, fraudulent, misleading, defamatory, or that infringes the rights of others;
• Attempt to reverse engineer, scrape, or bulk-download the Services or Templates.

You are responsible for ensuring that your employees, contractors and agents who access the Services or Templates through your account comply with these Terms. Any breach of these Terms by a person accessing through your account is treated as a breach by you.

8. Intellectual property

All intellectual property rights in the Website, the Services, and the Templates remain the exclusive property of HR Automate or its licensors. Nothing in these Terms transfers ownership of any intellectual property to you.

Where you modify a Template for use within your business, the modifications you make are yours, but the underlying Template structure, wording and design remain owned by HR Automate.

Some Templates and Content may have been generated, drafted or refined with the assistance of artificial intelligence tools. Such Content is reviewed for general accuracy and applicability, but the disclaimers in these Terms apply equally to AI-assisted Content as to all other Content.

9. NOT legal or professional advice

Australian workplace law is complex and changes frequently. You acknowledge and agree that:

• You are responsible for assessing whether any Template is appropriate for your circumstances before using it;
• You are responsible for ensuring any Template is correctly completed, lawfully applied, and consistent with applicable awards, enterprise agreements, the Fair Work Act 2009 (Cth), state legislation, and your own contractual obligations;
• You should obtain independent legal or HR advice before relying on any Template in a high-risk situation, including but not limited to terminations, disciplinary action, redundancies, restructures, contract negotiations, and disputes;
• HR Automate offers paid consulting services for these higher-risk situations. Where you choose not to engage those services, you accept the risks of self-application.

10. Limitation of liability

To the maximum extent permitted by law:

• HR Automate provides the Services and Templates on an “as is” and “as available” basis, without warranties of any kind, whether express or implied;
• HR Automate is not liable for any loss, damage, claim, fine, penalty, award, settlement, legal costs or other liability you suffer or incur as a result of, or in connection with, your use of, application of, modification of, or reliance on any Template or other content provided through the Services;
• This includes, without limitation, liability for adverse Fair Work decisions, unfair dismissal claims, general protections claims, underpayment claims, work health and safety incidents, breach of contract claims, or any other employment-related dispute or proceeding;
• HR Automate is not liable for any indirect, special, incidental, consequential or punitive damages, or for any loss of profits, revenue, goodwill, data, or business opportunities;
• Where liability cannot lawfully be excluded but can be limited, HR Automate’s total aggregate liability to you in connection with the Services is limited, at our option, to either re-supplying the relevant Service or refunding the fees you paid for the Service in the 12 months preceding the event giving rise to the liability.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Any claim against HR Automate may only be made against HR Automate Pty Ltd. You agree not to bring any claim personally against any director, officer, employee, contractor or agent of HR Automate Pty Ltd in their personal capacity in connection with the Services.

11. Indemnity

You agree to indemnify HR Automate, its directors, officers, employees, contractors and agents from and against any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use or misuse of the Services or any Template;
• Your breach of these Terms;
• Your violation of any law or the rights of any third party;
• Any employment, industrial or workplace decision you make in reliance on a Template;
• Any breach of these Terms by an employee, contractor, agent or other person who accesses the Services or Templates through your account.

12. Force majeure

HR Automate is not liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, fire, flood, pandemic or epidemic, war, civil disturbance, government action, failure of utilities or telecommunications, internet outages, hosting provider failure, payment processor failure, or cyber attack.

13. Third-party services

The Services may contain links to or integrate with third-party websites or services (for example, payment processors). HR Automate is not responsible for the content, policies or practices of any third party.

14. Suspension and termination

We may suspend or terminate your access to the Services at any time, with or without notice, if:

• You breach these Terms;
• Payment of fees fails or is reversed;
• We reasonably believe your conduct may cause harm to us, other users, or third parties;
• We discontinue the Services.

On termination, your licence to access Templates and the Services ends. Templates already lawfully downloaded prior to termination may continue to be used internally within your business, subject to clause 7.

15. Survival

The following clauses survive termination or expiry of these Terms: clause 5 (Cancellation and refunds, to the extent of obligations accrued prior to termination), clause 7 (Licence to use templates and content), clause 8 (Intellectual property), clause 9 (NOT legal or professional advice), clause 10 (Limitation of liability), clause 11 (Indemnity), clause 15 (Survival), and clause 17 (Governing law and jurisdiction), together with any other clause that by its nature is intended to survive.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on the Website and update the “Last updated” date. If the changes are material, we will provide reasonable notice (for example, by email or an in-product notice) before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

17. Governing law and jurisdiction

These Terms are governed by the laws of Western Australia, Australia. You and HR Automate submit to the exclusive jurisdiction of the courts of Western Australia and the Federal Court of Australia.

18. General

• Severability: If any provision of these Terms is found by a court of competent jurisdiction to be unenforceable, the remaining provisions continue in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.
• No waiver: Failure to enforce any right or provision is not a waiver of that right or provision. A waiver is only effective if given in writing.
• Assignment: You may not assign or transfer your rights under these Terms without our written consent. HR Automate may assign these Terms to a successor entity.
• Entire agreement: These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and HR Automate and supersede any prior agreement.
• Notices: We may send notices to you at the email address associated with your account. You must keep this address up to date.

19. Contact